FAQ

How do I place an order?

Browse our products, add your favorite items to your cart, and follow the on-screen instructions to complete checkout.

Once your order has been placed successfully, you will receive an order confirmation email.

Can I modify or cancel my order?

If you need to make changes, please contact our Customer Support team as soon as possible.

Order changes and cancellations are accepted before 11:00 PM (PDT, GMT-7) on the same day your order is placed, provided that the order has not yet entered processing or been shipped.

Once the deadline has passed, or the order has entered processing or been shipped, it can no longer be modified or cancelled.

I didn't receive my confirmation email. What should I do?

Please check your spam, junk, and promotions folders first. If you still cannot find the email, contact our Customer Support team for assistance.

Which payment methods are available?

The payment methods available for your order are displayed at checkout. Options may include major credit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and other locally supported payment methods.

Can I use a promotional or discount code?

Enter your valid discount code at checkout before completing your payment. The discount will be applied automatically if the code meets the promotion requirements.

When will my order arrive?

Orders are typically processed and shipped within 5 business days after an order is placed.

Estimated delivery is 10–20 business days after shipment. Actual delivery times may vary depending on your location, customs procedures, and carrier operations.

How do I track my package?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

What happens if my package is delayed?

Delays may occur due to weather conditions, customs inspections, transportation issues, or high shipping volumes.

If your package appears delayed, please contact our Customer Support team. We will help investigate the shipment.

Can I return my order?

You may request a return within 14 days after receiving your order, provided that the product is unused, in its original condition, and includes the original packaging.

Please contact our Customer Support team before returning any item.

What if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect item, please contact our Customer Support team within 48 hours of delivery, if possible.

Please provide your order number and clear photos of the product and packaging. We will review your request as quickly as possible to provide an appropriate solution.

How long does the refund process take?

Once your return has been received and inspected, approved refunds are typically processed within 5–15 business days.

Processing times may vary depending on your bank or payment provider.

How can I contact your support team?

For questions or assistance, please contact our Customer Support team:

You can also find customer service contact information in your order confirmation email.

Is my personal information protected?

We respect your privacy and take reasonable measures to protect your personal information.

Your information may be used for order processing, customer support, improving our services, and other purposes described in our Privacy Policy, including marketing where permitted by applicable law.

For more information, please review our Privacy Policy.